We continually strive to provide timely, quality service for our clients. The special relationship that we have with them is both valuable and in some cases fragile. We understand that they have choices and that we must always be vigilant to provide exceptional value for them.

What do we do when a client notifies us that they are terminating our relationship? Our first inclination is to throw our hands up into the air, rail at the gods and wonder what it is that we did wrong.

Most times it is not due to an error, but if it is, do everything within your power to correct the error, even if you have already lost the client.

If it is because of your rates, decide if you are willing to bend a little. If this is not a viable scenario, explain it to the client and see if there is another option. Such as:

–Cutting back on the amount of work that you do for them
–Offer time-saving tips that will allow them to do some of the work for themselves
–Offer coaching as an alternative

There will be clients that just aren’t a good “fit” for either of you. If this happens, be gracious, offer suggestions of other VA’s that you think may be willing to work with them.

Sometimes clients just fall off the radar. It’s through no fault of your own or the clients.

The best thing you can do in any case is to move on. Don’t dwell on what was and concentrate on how you can better your business. Never assume that all is well in the relationship between you and the client. Touch base on a regular basis and not just through email.

PICK UP THE PHONE!