Discovering your Clients Needs


Last evening my husband and I went to a concert in Santa Monica, CA. It was a small venue, actually it was a restaurant with a small stage, quite nice though.

The restaurant was packed so we sat at the bar overlooking the chefs at work. It was entertaining in itself.

Prior to the concert, we met up with Mitch Chang of Kala Koa Entertainment. I have been assisting him with creating a stronger online presence. It has been great fun getting to know him. You can also find him on YouTube.

To be honest, I had been feeling pretty cocky about my VA services and how I was so helpful to him. Again, to be honest, I was not.

Mitch pointed out some things to me that I hadn’t even thought of. He put this question to me:
“How can I be of more assistance if I know so little about Slack Key and it’s origins?” That stopped me in my tracks. He was absolutely correct.

It’s all well and good to get caught up in your own “stuff”, but the bottom line is as a VA we need to constantly be learning what our client’s needs are. We can’t know their needs, if we don’t understand just exactly it is that will help them to achieve their goals.

Posted in Tips and Tools for Virtual Assistants permalink

About Christine Buffaloe

Christine Buffaloe received her training on-the-job when working as an Executive Assistant for 5 years. Tiring of the commute every day, she took that knowledge and experience and dedicated it to Serenity Virtual Assistant Services. Christine has been a featured guest on webinars and in Entreprenuer.com. When she is not working at her computer she enjoys knitting and taking her dogs for hikes. Her other passion is walking marathons and riding her Yamaha V-Star 1100 motorcycle..

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